Own the day-to-day content workflow for an education brand, from audience insight and production to publishing, enquiries and performance review.

• Manage end-to-end content operations across Instagram, YouTube and web, maintaining approximately three social posts per week across Reels and carousels.
• Create weekly campaign graphics and handle topic selection, research, copywriting, filming, editing, subtitles, translation and publishing.
• Build supporting campaign touchpoints including Google Forms and website content while responding to direct messages, comments and customer enquiries.
• Prepare weekly performance reports and management updates, using results to recommend content priorities and next steps.
• Coordinate teachers, KOLs and internal teams while independently managing timelines and day-to-day production needs.

Acted as the communication bridge between project teams, clients, stakeholders and the public.

• Investigated public enquiries, complaints and site-related issues, then coordinated practical follow-up.
• Translated technical information into clear, audience-appropriate communication and maintained accurate records.
• Managed sensitive cases independently under time pressure while keeping teams aligned.

Built practical service and cross-cultural communication experience in a fully Japanese workplace.

• Responded quickly to customer needs while maintaining service quality during busy operations.
• Collaborated closely with a local team and adapted to Japanese workplace expectations.

Applied a visual communication background to practical design and production work.

• Prepared visual materials according to briefs, production requirements and deadlines.
• Balanced creative presentation with technical constraints and checked output before delivery.